FAQ's
Please read our most frequently asked questions below. Can't find the answer you were looking for? Email us at hello@shopchille.com and we’ll be happy to assist!
How can I contact you?
You can reach out to us anytime via our contact page or by emailing hello@shopchille.com. Our team is here to help with any questions, from sizing to order inquiries, and we typically respond within 48 hours. We look forward to assisting you!
What payment methods do you accept?
We accept secure payments via Visa, Mastercard, American Express, PayPal, Apple Pay, and Afterpay, so you can choose the payment method that works best for you.
What is Afterpay?
Afterpay is a convenient buy-now, pay-later option available for our customers in Australia and New Zealand. With Afterpay, you can order online today and pay in four equal, interest-free installments. Payments are automatically deducted from your chosen account every two weeks, making shopping even easier.
Do you ship worldwide?
Yes, we do! We ship internationally so our collections can be enjoyed worldwide. Shipping costs and times vary based on your location. Check your cart for more details on international shipping.
What currency will I be charged in?
All orders on our website are processed in AUD (Australian Dollars). Currency conversions for international customers are handled by your financial institution and may include additional fees based on their policies.
Where is my order?
Orders are typically processed within 2-4 business days. During new product launches or sales, please allow for potential delays. You will receive a tracking number once your order is dispatched. If it’s been more than 5 business days since shipment without a tracking update, please contact us at hello@shopchille.com.
Can I cancel or change my order?
Once an order is placed, we are unable to make any changes or cancellations due to our processing times. Please review your cart carefully before finalizing your purchase. If you have any questions, contact us at hello@shopchille.com.
When will I receive my order?
Once your order is shipped, you will receive a tracking number for easy updates. Estimated delivery times via Australia Post are as follows:
- Australia: Standard Shipping (3-8 business days), Express Shipping (1-4 business days)
- International: Standard Shipping (9-25 business days), Express Shipping (8-15 business days)
Please note that delivery times may vary depending on location and customs processing.
I received a damaged or incorrect item, what should I do?
If there is an issue with your order, please email us at hello@shopchille.com within 5 days of receiving your package. Attach photos of the damaged or incorrect item to help us resolve it as quickly as possible.
Are your products ethically and sustainably made?
Yes! We’re committed to sustainability and ethical practices. Our collection features a Modal Blend Fabric, which uses significantly less water compared to traditional fabrics. All garments are packaged in biodegradable, compostable bags.
What size does Lily wear?
Lily is 167 cm tall and wears a size XS. We hope this helps you get a better idea of how our pieces might fit!
I’m not sure what size I should get, can you help?
Of course! For help with sizing, email us at hello@shopchille.com, or check out our size chart for more guidance. Generally, we recommend sizing down for a snug fit or sizing up for a relaxed fit.
What is your returns policy?
We offer a 7 day returns policy on a range of full priced items.
For information on returns, including conditions and how to start a return, please see our returns page. We want you to be happy with your items, so don’t hesitate to reach out if you have any questions about returns.